Fausto has been with Sykes for 17 years. Starting with Sykes Costa Rica, Fausto has progressed through the ranks, as a customer service representative to his current role as the Site Director for Sumter, SC site. Fausto has a broad range of contact center experience supporting numerous verticals over his highly successful career. Fausto’s favorite part of working in a call center industry is working with people, and making a difference in someone’s life. Knowing that as a leader can help them reach their professional and personal goals is a unique experience.